We want to continually improve this web site and the service we offer you, your feedback will help us to do this.
Whether you have a general enquiry or want to give us some feedback, we would love to hear from you.Email: firstname.lastname@example.org
(We cannot take telephone enquiries on this number, sorry! - please email us)
Monday to Friday 10:00am to 4:00pm GMT
(excluding Bank Holidays).
(PLEASE NOTE it is QUICKER & EASIER for you to place your order ONLINE as it goes straight through to our warehousing and distribution team).
For help placing your order online, to discuss bulk purchasing and special requests please email us on:
We aim to answer ALL email enquiries within 1 working day. During the working day, emails are monitored on a minute by minute basis but often our workload may mean a small delay.
Please contact us with your enquiry using one of the following email addresses, this will help stream your enquiry to the person best able to deal with it.
If you wish to cancel an item
Please check our Cancellations Policy before contacting us.
To complain about any aspect of our service.
Please check our Complaints Section before contacting us.
To discuss a completed order.
Please check Our Customer Service & After Sale Support before contacting us.
If you have a damaged item
Please check our Damage Policy before contacting us.
To discuss delivery options, charges or you have any regional/worldwide delivery enquiries.
Please check our Delivery Policy before contacting us.
Existing Order Enquiries
To find out about an existing order.
To get help with a placing an order online.
If you have a missing item
Please check our Missing Item Policy before contacting us.
To discuss or pass payment details to us.
Privacy & Confidentiality
Please check our Our Privacy and Unsolicited Emails Policy before contacting us.
Products Sales Enquiries
To enquire about any products or prices, whether listed on our site or otherwise.
Please check our Pricing Policy before contacting us.
If you have yet to receive a refund, please email the accounts team.
To return goods to us.
Please check our Returns Policy before contacting us.
If you have a faulty item
Please check our Warranty Policy before contacting us.
If you have received the wrong item
Please check our Wrong Item Policy before contacting us.
Alternatively write to us at:www.tool-net.co.uk
Monday - Friday
10:00am - 4:00pm
Closed Saturdays, Sundays & Bank Holidays
Outside of these hours please email us.
Company Registration No. 06949032
Company VAT No. 976 9358 46
EORI No. GB 976 958 46 000
Data Protection Act 1998 Registry No. Z1846587