Contact Us

tool-net is dedicated to giving you outstanding prices and outstanding service too!

Please can you use the form below to send us your enquiry?

If it is urgent, please type ‘URGENT’ as the first word and then your message.


I would like to join your mailing list

 

We want to continually improve this web site and the service we offer you, your feedback will help us to do this.

Our goal is total customer satisfaction!

Whether you have a general enquiry or want to give us some feedback, we would love to hear from you.

Email: customerservices@tool-net.co.uk

Customer Payment Hotline!


(We cannot take telephone enquiries on this number, sorry! - please email us)

Payments Only Line: 01825 729300

Monday to Friday 10:00am to 4:00pm GMT
(excluding Bank Holidays).

 

(PLEASE NOTE it is QUICKER & EASIER for you to place your order ONLINE as it goes straight through to our warehousing and distribution team).


For help placing your order online, to discuss bulk purchasing and special requests please email us on:

Email: customerservices@tool-net.co.uk

We aim to answer ALL email enquiries within 1 working day. During the working day, emails are monitored on a minute by minute basis but often our workload may mean a small delay.

 

Please contact us with your enquiry using one of the following email addresses, this will help stream your enquiry to the person best able to deal with it.

Cancellations
If you wish to cancel an item
Please check our Cancellations Policy before contacting us.
Email: cancel@tool-net.co.uk

Complaints

To complain about any aspect of our service.
Please check our Complaints Section before contacting us.
Email: complaints@tool-net.co.uk

Customer Services
To discuss a completed order.
Please check Our Customer Service & After Sale Support before contacting us.
Email: customerservices@tool-net.co.uk

Damaged Items
If you have a damaged item
Please check our Damage Policy before contacting us.
Email: damage@tool-net.co.uk

Delivery Enquiries
To discuss delivery options, charges or you have any regional/worldwide delivery enquiries.
Please check our Delivery Policy before contacting us.
Email: delivery@tool-net.co.uk

Existing Order Enquiries

To find out about an existing order.
Email: contact@tool-net.co.uk

Helpline
To get help with a placing an order online.
Email: help@tool-net.co.uk

Missing Items
If you have a missing item
Please check our Missing Item Policy before contacting us.
Email: missingitem@tool-net.co.uk

Payment Enquiries
To discuss or pass payment details to us.
Email: payments@tool-net.co.uk

Privacy & Confidentiality

To discuss our privacy policy.
Please check our Our Privacy and Unsolicited Emails Policy before contacting us.
Email: privacy@tool-net.co.uk

Products Sales Enquiries
To enquire about any products or prices, whether listed on our site or otherwise.
Please check our Pricing Policy before contacting us.
Email: products@tool-net.co.uk

Refunds
If you have yet to receive a refund, please email the accounts team.
Email: refund@tool-net.co.uk

Return Enquiries
To return goods to us.
Please check our Returns Policy before contacting us.
Email: returns@tool-net.co.uk

Warranty Enquiries
If you have a faulty item
Please check our Warranty Policy before contacting us.
Email: warranty@tool-net.co.uk

Wrong Items
If you have received the wrong item
Please check our Wrong Item Policy before contacting us.
Email: wrongitem@tool-net.co.uk

Alternatively write to us at:

www.tool-net.co.uk
Internet Logistical Solutions Ltd
T/AS www.tool-net.co.uk
Little Bramleys
Jackies Lane
Newick
East Sussex
BN8 4QX
UK

Monday - Friday 10:00am - 4:00pm
Closed Saturdays, Sundays & Bank Holidays

Outside of these hours please email us.

Company Registration No. 06949032
Company VAT No. 976 9358 46

EORI No. GB 976 958 46 000

Data Protection Act 1998 Registry No. Z1846587