Are you a Tool-NET customer? Are you satisfied...delighted...amazed by our excellent service.
Send us your comments on our products and service and they will be posted here...
19/10/2006: Excellent Customer Service
Frank Allenby
"Hi, Order received today. Excellent service. I hope the cutter
works as well.
Thanks. Frank"
18/10/2006: Excellent Customer Care
Barry Hopkins
"Thank you for your reply, I spoke to Dave Rodgers this morning
who was very helpful and contacted the couriers and the rest of
my order arrived today, I am very pleased with my purchase and will
recommend you to my work colleagues.
Kind Regards"
17/10/2006: Great Service
Geoff Collins
"Thank you guys for a great service."
22/09/2006: Timely Delivery
Lavinia Mulligan
"Received drill last friday - thanks - very fast delivery and
a great
service - pleasure doing business with you !"
23/08/2006: Reliability
Arthur Reid
"I have just received my order. Many thanks."
18/08/2006: Excellent Delivery Service
D. J. Lewis
"Hi Andy, my order arrived ok, well packed, and delivered on
time, and thank you for taking the time and explaining what has
been happening with regards to your site, I hope to do business
with you again. Kind Regards."
09/08/2006: Great Service from Tool-Net
Alan Hyde
"Hi Andy, Yes the chisel arrived yesterday lunchtime. Sorry
for any problems caused I
tend to be a bit nervous when ordering online . Many thanks for
a great service and product.
All the best, Alan"
08/08/2006: Power Tool Efficiency
Anthony Steven
"It's OK. You were let down by your own efficiency. ;-)
Thanks for getting the main part of the order out so quickly."
28/07/2006: Professional Customer Service
Richard Brown
"Dear Mr Gregory, just a quick note to say thank you to you
and a very helpful Dave Rogers in solving the problem with my Bosch
planer and the dustbag with an incorrect fitting. New, correct
bag received today. It is very nice nowadays to deal with pleasant
helpful people who obviously care about their customers and their
company reputation.
Please bring this to the attention of Dave Rogers. Regards"
27/07/2006: Excellent Service from Tool-NET
Claire Cromie
"Thanks so much for your response, the discs have arrived now,
my husband
picked them up this morning and is really happy. Thanks"
22/07/2006: Brilliant Internet Presentation
Bill Weinstein
"I have been looking for sites like this for a long time. Thank
you!"
21/07/2006: Excellent Customer Care from Tool-NET
Philip Magowan
"Goods received today, thank you very much for the quick turnaround.
Kind Regards"
21/07/2006: Excellent Service
John Harris
"Hi Andy, I would just like to say thanks for the rapid response
after your intervention in my last order, most of the goods were
delivered this morning. Regards"
19/07/2006: Helpful Service from Tool-NET
Ian Patterson
"I purchased a Compound
saw and was kept well informed of the progress of my order through
the web site. I was told that the order was despatched on the Monday
and received it on the Wednesday morning. Well Done Tool-Net (and
carriers)!
Kind Regards from Scotland"
24/03/2006: Quick Response
Mark Shepard
"Hi Andy, I have just sent Dave an email again thanks for contacting
me so quickly and letting me know the situation with the order.
Look forward to doing more business in the future. Many Thanks!"
24/03/2006: Efficient Service from Tool-NET
Ian T. Jones
"I ordered a Stihl
HS45 Hedgetrimmer at lunchtime on Wednesday 22nd March via the
Tool-Net website. The Boxed Hedgetrimmer was waiting for me at home
when I got back from work on Thursday.....what an amazing service.
The price and free delivery combined to make this a great deal.
Many thanks"
24/01/2006: Wonderful Customer Service and Fantastic Products
James Jordan
"Dear Jon, I wanted to take an opportunity this morning to
update you on the status of my order. I received the package on
Thursday afternoon and the bag was exactly as expected. I ordered
from your company because I had been told you were the best and
carried only the best products. After my order, I can see why you
have earned that reputation. Despite a lost package (of no fault
of your own), you made sure I got my order in a timely fashion.
Your customer service was wonderful and the product is fantastic!
I wish your company the best in the future and will make ToolNET
my recommendation for Americans looking to order CK Tools products
and have them shipped. Regards"
09/01/2006: Excellent Customer Service
John Vardaxoglou
"Excellent customer services you have there. Congratulations
and many thanks again."
18/08/2005: Tool-Net Beyond "Normal Customer Service"
Henry Lloyd
"I have been dealing with Rob regarding a Ryobi
brush cutter that had an engine bolt sheared, he has been fantastic
in getting it sorted for me going way beyond "normal customer
service" to get my strimmer looked at by Ryobi. A big thank
you to him he is a credit to your company!
I know where I and everyone I know will be purchasing our tools
from now on. Regards"
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