Delivery Policy

Updated 7th July 2009

Our Delivery Policy and its options are ONLY for UK MAINLAND deliveries during normal business days (Monday to Friday). Deliveries outside of this area will be charged at the prevailing rates and may be subject to longer delivery times. Please contact us for a detailed quotation of costs and times by visiting the Contact Us page.

If, for any reason, we are not able to despatch the whole of your order to meet your requested delivery, we will endeavour to arrange a part shipment and send you a dispatch confirmation E-mail. As per the Cancellation & Returns Policy, if this is not acceptable, the customer will always have the option to cancel the order in part or in full and to receive a refund for each cancelled product and any applicable delivery charges. Please note if only part of the order is cancelled a delivery charge may still be applicable for any remaining items. See Delivery Options below for delivery charges.

Whilst we aim to deliver all items from stock, it may sometimes be necessary to deliver some products directly from our suppliers. If this is necessary delivery times and methods may differ from those of www.tool-net.co.uk. All orders will be dispatched by a form of recorded delivery or courier. Please make sure someone is available at the delivery address to sign for all deliveries as without a signature, we will instruct goods not be left for security reasons. Delivery agents will typically make at least 2 attempts to deliver the goods before returning them to the sender. In the event that the delivery agent is unable to locate the delivery address or obtain a signature resulting in the goods being returned to us, we will contact you to arrange payment of further delivery charges.

The Courier or our Agent will ask you to sign for your order, often in a box marked "Received in Good Condition" Please remember to inspect the condition and quantity of your packages/goods before signing for them. Only sign for each item received, noting any inconsistencies or possible damage. Claims for missing or damaged items may be significantly hindered or obstructed if they have been signed for as received and in good condition. There is no need at this time to inspect the contents of the parcels, you will be given reasonable time to make a claim if the contents are damaged. For information on returning incorrect, damaged or unwanted items please see the Cancellations & Returns Policy.

Returns, Damaged & Lost Goods

For details on returning goods, damaged goods or lost goods, please visit the Cancellations & Returns Policy.

Delivery Options

Our current delivery options available are as follows:

Option 1 - £ Free

COLLECT YOUR ORDER FROM OUR DRAYTON ROAD DEPOT in TONBRIDGE, KENT
We will Pack & Prepare your order for collection. WE WILL CALL YOU WHEN IT IS READY FOR COLLECTION Please do not call without having spoken to us first as some orders may take a couple of days to prepare. GOODS WILL NOT BE RELEASED TO ANYONE BUT THE CARDHOLDER! YOU MUST BRING THE CARD WITH YOU THAT YOU USED TO PAY FOR THE ORDER WITH.

Option 2 - £ 6.95

Delivery to a UK MAINLAND Address - Normally 3-5 working days* *Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.

Option 3 - £ 16.95

Select this option if your DELIVERY POSTCODE is in an "Extended Delivery Area in the UK (listed below)" and your total order wight is less than 30KG. **HIGHLANDS - HS1 - HS9(3 Day Service), IM, IV1 - 3, IV4 - 36, IV40 - IV56, KA27 - KA28, KW, PA20 - 49, PA60, PA61 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE1 - 3(2 Day Service) **NORTHERN IRELAND - All BT postcodes(Next Day Service) **ISLES OF SCILLY - ALL TR Postcodes(2 Day Service) **ISLE OF MAN - All IM Postcodes(Next Day Service) We will Pack & Deliver your order normally within 5 Days to your Mainland Extended Area Delivery Address. It looks expensive to us too! We are only passing on the Parcelforce extra charge at our cost. If your order is below 2kg we can send by Royal Mail Recorded Delivery and will only charge you the standard £6.95 - call us if you think this applies to your order! IF YOUR ORDER IS OVER 30KG PLEASE PHONE US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £16.95

Option 4 - £ By Quotation

INTERNATIONAL DELIVERY -

How much will it cost? Delivery prices will depend on the weight, dimensions and delivery address of your order. Rather than just have a set price for each country/region, tool-net negotiate the best price available from a selection of couriers and pass the most competitive quotation to the customer. There are no hidden charges and tool-net's policy is to never profit from delivery charges.

This means you only pay for the service you use!

How do I get a delivery price? The easiest and quickest way for you to get a price for shipping is as follows: Start shopping for the products you wish to order, add them to your Tool-BOX and proceed to the Checkout (you will need to register or sign in first). When prompted select Option 4 - International Delivery as your delivery option. Ynd you will be given an order reference number but no payment will be requested. We will quickly calculate the shipping charge and email you details of how to proceed. You can then authorise this charge and make arrangements by email with our sales office or cancel your order. By requesting a delivery price you are under no obligation to proceed with the order.

Do I have to pay VAT (Value Added Tax)? Shoppers in the UK and E.C. (European Community) must pay prices inclusive of VAT unless a valid VAT Registration Number can be supplied before the order is processed. Shoppers from outside the UK or E.C. are excluded from paying VAT.

PLEASE NOTE

For non-account customers delivery days are calculated from the date of receipt of cleared funds to meet your order.

Please send any questions or comments on our delivery policy to...

Email us at:

delivery@tool-net.co.uk

Write to us at: