Our goal is total customer satisfaction
Whether you have a general enquiry or want to give us some feedback,
we would love to hear from you.
Customer Service Hotline!
(PLEASE NOTE it is QUICKER & EASIER for you
to place your order ONLINE as it goes straight through to
our warehousing and distribution team).
For help placing your order online, to discuss bulk purchasing
and special requests please call us on:
Our office is very busy and we may not be able to
answer all calls immediately. Please call us back if we are unable
to take your call or email us and we'll do our best to reply to
you asap.
We are sorry but we do not operate an answermachine
service.
UK Tel: 01732 361 618
UK Fax: 01732 360 491
International Tel: +44 (0)1732 361 618
International Fax: +44 (0)1732 360 491
Monday to Friday 9:00am to 5:00pm GMT
(excluding Bank Holidays).
We aim to answer ALL email enquiries within 1 working day. During
the working day, emails are monitored on an minute by minute basis
but often our workload may mean a small delay.
Please contact us with your enquiry using one of the following
email addresses, this will help stream your enquiry to the person
best able to deal with it.
Products Sales Enquiries
To enquire about any products or prices, whether listed
on our site or otherwise.
Please check our Pricing
Policy before contacting us.
Email: products@tool-net.co.uk
Delivery Enquiries
To discuss delivery options, charges or you have any regional/worldwide
delivery enquiries.
Please check our Delivery
Policy and Delivery
Options before contacting us.
Email: delivery@tool-net.co.uk
Web Helpline
To get help with a placing an order online.
Email: help@tool-net.co.uk
Payment Enquiries
To discuss or pass payment details to us.
Email: payments@tool-net.co.uk
Existing Order Enquiries
To find out about an existing order.
Email: contact@tool-net.co.uk
Customer Services
To discuss a completed order.
Please check Our Customer
Service & After Sale Support before contacting us.
Email: customerservices@tool-net.co.uk
Return Enquiries
To return goods to us.
Please check our Returns
Policy before contacting us.
Email: returns@tool-net.co.uk
Complaints
To complain about any aspect of our service.
Please check our Complaints
Section before contacting us.
Email: complaints@tool-net.co.uk
Privacy & Confidentiality
To discuss our privacy policy.
Please check our Our Privacy
and Unsolicited Emails Policy before contacting us.
Email: privacy@tool-net.co.uk
Employment
To apply for an advertised position.
Please check the Job
Opportunities within Tool-NET before contacting us.
Email: jobs@tool-net.co.uk
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Alternatively write to us at: |
Our Offices are open: |
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www.tool-net.co.uk
Internet Logistical Solutions Ltd
Unit 3 Drayton Road
Tonbridge
Kent
TN9 2BE, UK |
Monday - Friday
9:00am - 4:00pm
Closed Saturdays, Sundays &
Bank Holidays
Outside of these hours please email us. |
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Company Registration No. 06949032
Company VAT No. 976 9358 46
EORI No. GB 976 958 46 000
Data Protection Act 1998 Registry No. Z1846587
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